1- Returns Policy

If you aren’t completely happy with your purchase, you may return it within 30 days of the ship date to a store near you or by mail. All items must be in their original condition and packaging, with tags attached. Returns made past 30 days of the ship date, without a packing slip or shipping confirmation email will be issued a merchandise credit instead of a refund.

CharlotteRusse.com does not accept returns on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish, opened beauty products, and anything noted as final sale.

Keep the return tracking number for your return package to monitor delivery status and ensure credit has been issued. If you would like to exchange an item, you may do so at your nearest store.

Bridesmaid collection dresses are eligible for free return shipping and can only be returned by mail.

Items that are damaged, defective, or incorrect upon arrival should only be returned to the warehouse. The return fee will be waived for these items.

We are not responsible for lost or stolen packages.

2- CREDIT

Credit for your return merchandise will be processed once the product is received at our warehouse. Please allow 2-3 weeks for return processing and 1-2 billing cycles to appear on your credit card. Your refund will be given in the same form of payment originally used for purchase. Returns made past 30 days of the ship date, without a packing slip or shipping confirmation email will be issued a merchandise credit instead of a refund.

All refunds will be issued to the original purchaser.

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